How do I request a return?

If you wish to return one or more bottles of wine, please contact our customer service. We will organize the return with you. You can reach us at 0041 44 212 60 60,, or via our live chat.

How much does it cost to return wine?

If your wine is defective, damaged, or does not meet your expectations, then we of course will cover the cost of the return.

How will I be refunded?

You have yet to pay for your order...

  • Once we receive your return, we'll adjust then resend your invoice.

You have already paid for your order...

  • Credit card: we'll transfer the amount back to your credit card.

  • Payments by invoice: please provide your bank details and we'll refund the amount immediately.

  • Twint: we'll refund the amount via Twint.

Return procedure

The bottle(s) must be sealed with a cork and packed in a cardboard box. Our carrier will come and pick up your return. Please place the box directly in front of your front door so the carrier has no trouble seeing it. You do not have to be at home. We will contact you as soon as we have received and inspected your return.

Pickup times

Pickup dates are arranged directly with our customer service. Unfortunately, we cannot offer specific times. Our carrier will come by between 8 am and 6 pm on the agreed-upon day to pick up the return.